Sr. Network Engineer

Direct Hire

CyberSearch

Sr. Network Engineer
Chicago, IL (Hybrid remote and onsite)
PERM Placement
Salary: $110,000/year (candidates need their own vehicle)
 

Qualifications:

  • Minimum of 7 years of experience in a similar role
  • ConnectWise Automate RMM /ConnectWise Manage PSA experience a plus
  • Knowledge of IT applications, processes, software, and equipment
  • Strong customer service skills
  • Skill in strategic IT planning
  • Skill in planning and preparing written communications
  • Interpersonal skills: such as communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Ability to work in a team and communicate effectively
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment

Responsibilities:

  • Design, implementation, and support of wireless and wired networking technologies
  • Design, implementation, and support for storage solutions: SAN, NAS, and replication technologies (Veeam, Zerto)
  • Design, implementation, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
  • Design, implementation, and support for Remote access solutions: VPN, Terminal Services, and Citrix
  • Communicate with all parties in a constructive manner to guarantee client expectations are met
  • Maintain awareness of all outstanding client pre- and post-delivery issues and provide status to clients as necessary
  • Drive problem investigations and resolution as required
  • Develop and maintain client related documentation
  • Manage the process of implementing change efficiently and effectively
  • Identify areas for improvement and make constructive suggestions for change
  • Continually seek opportunities to increase client satisfaction and deepen client relationships
  • Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
  • Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
  • Involvement in the design and building of new services
  • Act as a mentor for those with less experience
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
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