ServiceNow Project Manager

Contract

CyberSearch

ServiceNow PM
Location: Denver, CO – REMOTE
Length: 9 months
Start: ASAP
Interview : Video

Responsibilities:

– Own/manage relationship(s) with assigned client(s), providing the proper governance which includes planning, change management and status reporting on operations
– Collaborate with delivery teams, solution management, and delivery leadership to drive service improvement plans where needed while overseeing client service invoicing, conduct Service Health Checks and Contract Change Order Management
– Manage Managed Services engagements from end to end which includes the identification and escalation of client delivery issues, as appropriate, to delivery and solution leadership
– Provide updates to solution teams on Service Performance Management Reporting, and client Satisfaction Management to ensure it adheres to KPMG managed service compliance standards
– Governance over SaaS-based solutions, subject matter expertise required with ServiceNow

Qualifications:
– Minimum ten years of experience working in a Managed Services capacity; Minimum either years supporting client engagement(s) in an operational and/or delivery capacity with experience leading and delivering full life cycle implementation projects related to application platform
– Prior experience in an external client-facing service delivery management capacity is required; Knowledge of information access and delivery methods, analytics application and tool portfolio, data sourcing and integration methods, an understanding of data warehousing/mining and platform specific architecture is preferred
– Knowledge of information access and delivery methods, analytics application and tool portfolio, data sourcing and integration methods, an understanding of data warehousing/mining and platform specific architecture
– Execution of the day-to-day activities of SaaS platform, advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews. Review business processes and advise clients on system services available within the ServiceNow application
– Ability to coordinate and manage cross functional teams, and leading other to on-time and in scope delivery for large and complex engagements
Client expectation and escalation management
– Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Highly desired skills/qualifications:
– Strong knowledge of ServiceNow metrics reporting and dashboards
– ServiceNow project accounting and financials, contract management
– ServiceNow certification or 7+ years advance ServiceNow experience
– Working knowledge of ITIL, Agile and Azure DevOps (ADO

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