ServiceNow Administrator



ServiceNow Administrator (Certified)
12 month contract
Raleigh, NC Locals Only (Onsite support will be expected, two days onsite and three days remote)
USC or GC Only

Certified ServiceNow Administrator with a minimum of 3 years’ experience and experienced with policy and procedural tasking as it applies to SN administration.

Note: Resource must be onsite in Raleigh, NC for a hybrid work week – two days onsite and three days remote.

Required Skills:
• Planning and design of new applications and configurations implemented, including:
o Design and implementation of Organization group roles pertaining to each defined Organization
o Design and Implementation of Change Coordinator groups (if needed)
o Performance evaluation and monitoring
o eAccess updates and integration
o New application integration
o Change Management oversight
o ServiceNow education/training
o Risk Management oversight
o Operations, maintenance, and management of ServiceNow platform
o System interfaces, eBonding & internal services (i.e., eAccess)
o ServiceNow Performance monitoring
o ServiceNow foundation data updates
o Monthly ServiceNow SOX audits
o CAT/Functionality tests prior to production implementations
o New application integration
• General admin/operations support functions:
o Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
o Confirm that the configurations conform to USPS Standards
o Perform application support activities as specified
o Provide new development requirements as needed
o Document and verify the work being done meets USPS Standards
o Unit Test the systems and provide SIT/CAT plans/assistance
o Act as an escalation point for USPS ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
o Perform application and end user support as required; perform SME ServiceNow customer support
o Monitor USPS and IT ServiceNow emails and Incident tickets requesting technical assistance
o Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design and CMDB
o Implement assigned Change Requests
o Perform monthly ServiceNow audit activities as defined by USPS
o Change Management administration and operations support for ServiceNow
o Administrative and operations support for ServiceNow suite of services

Preferred Skills:
• Bachelor’s Degree in Computer Science, MIS, Engineering, or related field, which can be substituted with years of experience/work history
• Proven ability to be responsible for the daily administration, maintenance, and Change Management/Change Control
• Detailed knowledge of applicable security policies and standards
• Development experience
• Ability to work independently with minimal direction.
• Excellent communication skills to communicate to a wide variety of audiences, both business and technical

Hours of Support:
• Initially the support hours will be during regular business hours but off hours’ support will be required to support the deployment to include nights and weekends.


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