Project Engineer

Direct Hire

CyberSearch

Project Engineer

Chicago, IL

GENERAL SUMMARY:

  1. Project Engineer I role is responsible for participating in the project engineering of Managed Service clients. This role works in partnership with the Project Managers, clients, and assigned Project Engineers to align the deliverables for infrastructure projects to ensure for a smooth and timely implementation. Tasks may include assisting senior engineers in server and system migration, active directory set up and/or infrastructure configuration.

Responsibilities include

  • Work in partnership with the Level II and III Project Engineers to implement technology solutions to our Managed Services clients
  • Maintain internal and/or client-facing documentation, as assigned
  • Escalate unresolved issues to internal staff within pre-determined timeframes, based on contractual obligations, on a client-by-client basis
  • Maintain current and high level of technical skill in field of expertise; Keep abreast of developments in computing technology and solutions to common problems
  • Communicate with all parties in a constructive manner to guarantee client expectations are met
  • Work closely with Level II and III Project Engineers to develop skills around the service lines that Access One implements and supports
  • Identify areas for improvement and make constructive suggestions for change
  • Continually seek opportunities to increase client satisfaction and deepen client relationships
  • Communicate escalated issues to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Requirements

  • Bachelor’s Degree in Information Technology and/or relevant business experience
  • Previous Managed services experience strongly preferred
  • Minimum 3 years of experience in a Help Desk or Service Desk role or similar preferred
  • Connectwise Automate RMM /ConnectWise Manage PSA experience strongly or similar ticketing system desired
  • Knowledge of IT applications, processes, software/hardware
  • Strong organizational, presentation, and customer service skills
  • Skill in planning and preparing written communications
  • Interpersonal skills: such as communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast-moving environment
  • Professional IT Certifications are not required but nice to have

 

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