Mid Market Customer Onboarding Specialist 

Direct Hire

CyberSearch

Mid Market Customer Onboarding Specialist (REMOTE)
Redwood City, CA 94065
Overview: 

We're recruiting for a Mid Market Onboarding/Implementation Specialist, reporting into our Senior Director, Product Experts Group. We want someone who will work to ensure our customers get only the best onboarding and enablement experience. Onboarding is a very important part of the customer journey and the Mid Market Onboarding Specialist is responsible for driving our customers’ future success. 

  • Specific onboarding experience is a must. Not just Customer Success Managers or CS experience.
  • Saas experience preferred but platform experience is very important. “Teaching a client how to adapt and use a technology will be a main point of the job.
  • Executive communication skills and virtual presentation presence. They will be presenting to executives and will be the point person for multiple stakeholders to address challenges.

Responsibilities:

  • Master the product through continuous learning 
  • Advise and educate a high volume of new Mid Market customers on our Customer Success best practices and enable them to align their business use cases to our configuration
  • Partner with Customer Success Engineers to ensure data is properly integrated to meet configuration requirements
  • Identify potential stuck customers and reach out to assist as needed
  • Work with Sales, Customer Success, Product and Engineering and to take timely and effective action to resolve issues

Qualifications: 

  • Bachelor's Degree required
  • Expertise in SaaS Implementation and Onboarding practices
  • Familiarity with
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