Mid Market Customer Onboarding Specialist (REMOTE)
Redwood City, CA 94065
We're recruiting for a Mid Market Onboarding/Implementation Specialist, reporting into our Senior Director, Product Experts Group. We want someone who will work to ensure our customers get only the best onboarding and enablement experience. Onboarding is a very important part of the customer journey and the Mid Market Onboarding Specialist is responsible for driving our customers’ future success.
- Specific onboarding experience is a must. Not just Customer Success Managers or CS experience.
- Saas experience preferred but platform experience is very important. “Teaching a client how to adapt and use a technology will be a main point of the job.
- Executive communication skills and virtual presentation presence. They will be presenting to executives and will be the point person for multiple stakeholders to address challenges.
- Master the product through continuous learning
- Advise and educate a high volume of new Mid Market customers on our Customer Success best practices and enable them to align their business use cases to our configuration
- Partner with Customer Success Engineers to ensure data is properly integrated to meet configuration requirements
- Identify potential stuck customers and reach out to assist as needed
- Work with Sales, Customer Success, Product and Engineering and to take timely and effective action to resolve issues
- Bachelor's Degree required
- Expertise in SaaS Implementation and Onboarding practices
- Familiarity with