IT Service Desk Analyst

Contract To Hire

CyberSearch

IT Service Desk Analyst
Contract-to-Hire
Pleasant Prairie, WI

Our client is a leading national e-commerce provider to businesses throughout North America.

Position Responsibilities

  • Coordinate, standardize and facilitate all ITIL incident, change and problem management activities including root cause identification and notification.
  • Prepare Key Performance Indicators (KPI) and perform trend analysis to improve the incident, change and problem management processes.
  • Coordinate and facilitate IT major incident resolution and problem determination activities.

Minimum Requirements

  • Bachelor’s degree
  • 3+ years experience as IT Service Desk Technician and Data Center Operator.
  • Troubleshooting skills for AS/400, Red Hat Linux, Windows and Active Directory preferred.
  • ITIL knowledge and certification preferred.
  • Must be able and willing to work onsite at client location.

Note: No 3rd Parties; No Sponsorship; No Relocation offered

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